MTN Nigeria Fresh Job Recruitment (7 Positions)

MTN Nigeria – The leader in telecommunications in Nigeria,

and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the following vacant positions below:

1.) CEM & Service Expert

Location: Lagos

2.) Service Quality Analyst

Location: Lagos

3.) CEM Data Analyst

Location: Lagos

4.) Manager, CEM Analytics

Location: Unspecified

5.) CEM System Support Engineer

Location: Lagos

6.) Manager, Service Operating Centre Assurance

Location: Lagos

7.) Customer Experience Management Engineer – HVC & Non-HVC

Location: Lagos

Application Closing Date

29th August, 2018.

Job Condition 

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training   

• First degree in Electrical & Electronics, or related fields.
• 3 – 7 years experience in telecommunication environment
• Experience in business process modelling, analysis & design
• Good understanding of GSM Technology, ITIL Process
• Expert understanding in mapping KPIs to KQIs and QoE model
• Understanding TM forum and Frameworx
• Good knowledge of network technologies across verticals.
• Capable of leading process analysis and providing objective feedback on areas of improvement Training:
• Power Business Intelligence
• RAN, Core CS &PS domain
• Customer Experience management platforms
• Key concepts of CEM framework and CEI model
• Ability to prioritize escalations based on customer impact
• Ability to Define End-to-End CEM, QoE indices
• Development of CEM frameworks that support service quality management
• Ability to translate network USE Cases into network quality indicators.
• Report measurable KQIs in line with TM forum
• Quality of report
• Accuracy of report
• Timely report
• Prompt and accurate escalation of faults
• Prompt and accurate statistical reports generated Availability of network performance statistics
• Customer satisfaction index
• Closure of assigned faults
• Conformance to criteria for reporting

Minimum Qualification

• BEd, BEng, BSc, BTech or HND

Application Closing Date 
29th August, 2018.

How to Apply
interested and qualified candidates should:
Click here to apply online